Bots

Chatbots are an excellent method of creating even further convenience for users, often times without them even having to access the website.

For those who haven’t interacted with a Chabot yet, they’re a service, powered by a pre-conceived script and artificial intelligence, users can interact with as a chat interface. They’re often found on social media, although they can also be found on other platforms such as Slack, websites, and even in your text messages.

An agency is tasked with creating the type of dialogue for the bot they imagine a user would be most receptive to. We’ll just use a retail bot as an example. If a user is looking for a specific item, the bot can present them with options, either by clicking it or writing out a keyword, that will eventually narrow down to exactly what they’re looking for.

Bots can also be produced for weather, news, advice, and even scheduling, and are becoming increasingly popular because of their accessibility and convenience.