Understanding audience tendencies is imperative to facilitating success, no matter the cause.
In digital marketing terms, it is especially important when creating a landing page or website that serves your audience. It must create enough convenience that the user easily finds everything they were looking for.
As important as metrics are, they can only tell us so much. Sure they can tell us how many times a button was pushed, but can it show us the user’s behavior beforehand? Can it show us where they had to scroll to find it? How far down they are scrolling to find what they need before giving up?
Hotjar, which considers itself “a new and easy way to truly understand your web and mobile site visitors”, specializes and excels in measuring this type of audience behavior.
Our team of analytical experts heavily utilize two key features to improve landing pages and websites:
- “Understand what users want, care about and interact with on your site by visually representing their clicks, taps and scrolling behavior
- Identify usability issues by watching recordings of real visitors on your site as the click, tap, move their cursor, type and navigate across pages
These features provide us with the advantage of seeing exactly how our audience behaves on a specific website we are monitoring.
When finding out just how much it helps, I asked Emira Oliveros, One Twelfth Performance Ninja (her words, not mine), to provide a specific example.
I got two.
She regaled me in a pair of success stories that centered on a recently constructed website for a new client; one about the placement of a ‘Learn More’ button, the other about the lack thereof.
The subscription service being offered on the website wasn’t receiving as many clicks as it should have. A lot of visitors were also leaving way too early, especially on mobile.
When she looked at the mobile website on Hotjar, she noticed the ‘Learn More’ button was well below the fold. With the main CTA being so low on the mobile site, users gave up and left. Considering the importance of mobile optimization, the inefficient design was practically turning away conversions.
It wasn’t until we recommended placing the button higher that subscriptions via mobile began to pour in. Users also stayed on the site longer.
The other case is something we’ve all dealt with at one point. You go to a website, see the product information on the top image, and assume this is where you click to access the products.
Instead, users were met with a dead end. The image wasn’t clickable, no matter how many times the user clicked. We were able to see this thanks to the Recordings feature, which allowed us to see sporadic clicking from numerous users on the website’s main image.
Our recommendation was to create a ‘Learn More’ button overlying the main image that directs users where exactly to click. Suddenly, the random clicking around stopped and memberships started to roll in.
The main learning was to include as much relevant info and a direct CTA above the fold that would require little scrolling.
While you who made the page may understand where everything is, you have to put yourself in the shoes of your audience and assume they know nothing. Do everything you can to help them out by placing all the key info and CTA’s they need to convert right in front of them.
People want everything provided to them instantaneously. Make it as convenient as possible to ensure as little critical thought is necessary and that they don’t need to go on a scavenger hunt.
Where Hotjar really came through was the fact that this was a new business that was only just starting to gain traction. Sample sizes were going to be too small to appreciate a collective outlook, so we had to take an individualized approach.
Our client being a new business actually helped our cause because it allowed us to set the foundation for our audience’s behavior. Since we were able to understand where people clicked and what drove them away, it set a precedent for the future of this website and any other pages that may follow.
Measurement tools like Hotjar stand out because they offer marketers a different take on indicating marketing success. It should be in the best interest of every marketing professional to utilize every resource necessary. Hotjar obviously won’t help you figure out the best strategies for your website, but it can help you create a fully optimized, easily navigable website.
Have you ever used Hotjar? Leave a comment on our Facebook and let us know what you thought of it!